Your privacy matters🔒

Privacy Policy

We're committed to protecting your privacy and being transparent about how we collect, use, and protect your information.

Last updated: January 15, 2025

About FrostUp B.V.🏢

Company: FrostUp B.V.

Address: Schoutlaan 28, 6002EA Weert, Limburg, The Netherlands

Service: Recommend - Interactive Product Quiz Platform

Information We Collect📊

Account Information

  • • Email address and name when you create an account
  • • Shopify store information when you connect your store
  • • Billing information for paid subscriptions

Usage Data

  • • Quiz creation and performance analytics
  • • Customer interactions with your quizzes
  • • Product recommendations and conversion data
  • • Technical logs for service improvement

Customer Data

  • • Quiz responses from your store visitors (anonymous by default)
  • • Product interaction data
  • • Session information for quiz functionality

How We Use Your Information🎯

  • Service Delivery: Provide and maintain the Recommend platform
  • Analytics: Generate insights about quiz performance and customer behavior
  • Support: Respond to your questions and provide customer support
  • Improvements: Enhance our service based on usage patterns
  • Communication: Send important updates about your account and our service
  • Billing: Process payments and manage subscriptions

Data Sharing🤝

We do not sell your personal information. We may share data in these limited circumstances:

  • Shopify Integration: With Shopify to provide our service functionality
  • Service Providers: With trusted partners who help us operate our service (hosting, analytics, payment processing)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfer: In case of merger, acquisition, or sale of assets

Data Security🛡️

  • • Industry-standard encryption for data transmission and storage
  • • Regular security audits and monitoring
  • • Access controls and authentication measures
  • • Secure hosting infrastructure with reputable providers
  • • Regular backups and disaster recovery procedures

Your Rights⚖️

Under GDPR and other privacy laws, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a machine-readable format
  • Restriction: Limit how we process your data
  • Objection: Object to certain types of processing
  • Withdraw Consent: Withdraw consent for data processing

Data Retention📅

  • • Account data: Retained while your account is active and for 30 days after deletion
  • • Quiz data: Retained for the duration of your subscription and 90 days after cancellation
  • • Analytics data: Aggregated and anonymized data may be retained indefinitely
  • • Billing records: Retained for 7 years for tax and legal compliance

Cookies & Tracking🍪

We use cookies and similar technologies to:

  • • Maintain your login session
  • • Remember your preferences
  • • Analyze service usage and performance
  • • Provide personalized experiences

You can control cookies through your browser settings.

International Transfers🌍

Your data may be processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions by the European Commission.

Contact Us📧

For any privacy-related questions or to exercise your rights, please contact us:

Email: privacy@tryrecommend.com

Address: FrostUp B.V., Schoutlaan 28, 6002EA Weert, Limburg, The Netherlands

Changes to This Policy📝

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our service. Your continued use of Recommend after such changes constitutes acceptance of the updated policy.